The snack stop that knows its regulars.

Lingkar Pintar machines sell drinks, snacks and fresh food around the clock in offices and campuses. Pay with QRIS or cash. Come back often and your circle rewards you.

See the Circle Bring one to your building

QRIS or cash

8 of 10 stamps

Fresh today

One machine. One circle. One service behind it.

Lingkar Pintar is more than a vending machine. It is three things that work together, so every machine becomes a small shop people come back to.

The machineOpen 24/7, clear prices, QRIS or cash, and your money back automatically if a product doesn't drop.

The CircleThe people who buy at a machine every day. They collect stamps, get deals, invite friends and choose what's stocked next.

The serviceA team that keeps every machine full, fresh and working, often before anyone notices a problem.

Good things inside, all day long.

A mixed menu, not just soft drinks: what people actually want at work or on campus, from morning coffee to an evening meal.

Cold drinksWater, teas, juices and milk, kept chilled.

CoffeeIced lattes and ready-to-drink coffee for the morning rush.

Fresh foodSandwiches, buns and fruit, delivered fresh and tracked to the day.

SnacksChips, cassava crisps, wafers and sweets for the afternoon.

MorningCoffee and breakfastBreakfast deals until 10:00.

AfternoonSnacks and cold drinksHot day? Cold drinks move to the top.

EveningMeals and fresh foodFresh items near their date get cheaper, not thrown away.

Halal clearly labelledEvery product shows its halal status on the screen and in the app.

Freshness you can seeThe best-before date of the exact item in the slot, before you pay.

You choose what's nextThe Circle votes on the next product to try in each machine.

Pay your way: QRIS or cash.

Scan with any e-wallet or bank app, or use notes and coins. Cash works everywhere, even where there is no mobile signal.

1Touch screen with QRISOne dynamic QR code per order, for GoPay, OVO, DANA, ShopeePay or any bank app.
2Bill acceptorTakes rupiah notes from Rp 2.000 to Rp 100.000.
3Coin slotTakes Rp 500 and Rp 1.000 coins.
4Change trayYour change comes back in coins.
5Pickup drawerLights up when your product has dropped.
6Glass frontSee every product, its price and its freshness.

QRIS

Fast and cashless. Needs a connection, so the machine shows it only when it's online.

Cash

Notes and coins, with change. Always available, signal or not.

Our promise: if a product doesn't drop, you get your money back automatically, plus a Rp 5.000 voucher for next time.

The Circle: why people come back.

Every machine has its own circle: the people who buy there every day. The Circle turns a quick purchase into a habit, and a habit into a small community on every floor and campus.

No app needed to join. Your phone number is enough to collect stamps at the machine. The app adds live stock, vouchers and your whole circle in one place.

For a building, the Circle means a pantry people actually talk about. For us, it means regulars instead of one-off buyers.

Stamp cardBuy nine, the tenth is free. Collected at the machine with a phone number, or automatically in the app.

Vouchers and dealsBreakfast deals, fresh-food markdowns before their date, and a voucher whenever something goes wrong.

Refer a friendShare your link; after their first purchase, you both get a free drink.

Vote the menuEach machine keeps one slot for something new. The Circle votes on what goes in it.

Machine wanted hereSuggest a spot for a new machine. Popular suggestions go to our site team.

LaterGames and photoboothSpin-to-win after a purchase, floor-versus-floor challenges, and a photo with a branded frame to share.

First buyPays with QRIS or cash and sees a stamp card on screen.

JoinsSaves the stamp with a phone number. No download.

Comes backA breakfast deal waits at their machine the next morning.

Brings a friendBoth get a free drink after the friend's first buy.

BelongsVotes on the menu and suggests new machines. A regular.

Thank you!

Receipt sent to your GoPay

8/10

You got 1 coffee stamp2 more, next coffee free

+62812 3456 78

123456789⌫0Save

Skip

6Done, with a stamp

Every buyer sees their stamp card, even without the app. A phone number saves it; the next coffee on the card is free.

08:524G ▮▮▮

Good morning

Hi there

7/10

3 more coffees, the 10th is freeCoffee card, valid at every machine

Nearest machinesSee map

Tower A LobbyIced latte in stock

2 minwalk

Canteen floor 3Low stock

4 minwalk

For you today

Sandwich −40% at Tower A LobbyUntil 19:00, while stock lasts

Home

Map

Vouchers

Profile

The Circle in the app

Stamp card first, the nearest machines with live stock, and one deal for today. Opens straight from the QR on any machine.

Partner with us.

We bring, run and care for every machine. Our partners get a 24/7 pantry, a share of sales, and a Circle of people who come back to their building.

Why partner with Lingkar Pintar?

Zero effortWe install, stock, clean and repair. No staff needed on your side.
Real revenueA share of every sale, reported monthly, with no surprises.
Happier peopleFood and drinks around the clock, halal labelled, fresh.
Full transparencyLive sales and service data for your machines, any time.

Offices and campuses

Host a machine in your lobby, canteen or library.

Revenue share or a fixed fee
Staff pricing and subsidised pantry options
Works on floors with weak signal, thanks to cash
Your own dashboard of sales and service

Brands

Reach office workers and students where they buy every day.

Guaranteed slots in chosen machines
Screen time on the 22-inch display
Sampling and launch campaigns through the Circle
Sales reports per machine and per hour

Fresh food suppliers

Local kitchens and bakeries supply fresh items daily.

Steady daily orders based on real demand
Every batch tracked to its best-before date
Less waste: near-date items are sold at a discount
Your brand shown on the screen

Site visitWe check footfall, power, signal and the best spot.

ProposalA placement model that fits your site.

InstallationThe machine is placed and stocked in one day.

LiveSales start; you get a monthly report and statement.

Revenue shareFixed monthly feeFree placementStaff pantry, employer subsidisedBrand-sponsored machine

Full partner details

Technology you never have to think about.

Every machine runs on our own hardware and software. That's why it can do these four things for you.

Always stockedThe machine reports what sells, so refills arrive before shelves run empty.

Fixed fastIt knows what's wrong and tells the technician, who arrives with the right part.

Sells without a signalCash keeps working offline. Sales sync later, so nothing is lost.

Fair by designA drop sensor checks every product. No drop, no charge.

Bring Lingkar Pintar to your building.

Offices, campuses, brands and suppliers: let's start with a site visit.

Become a partner For investors

Grow with Lingkar Pintar.

We place, stock, run and repair smart vending machines. You choose how to take part: host a machine, reach buyers with your brand, or supply the fresh food inside. This page shows what you get, what it costs you and how to start.

How to start Common questions

Offices, campuses and buildingsHost a machine, earn a share, give people a 24/7 pantry.

→

BrandsShelf space, screen time and sampling where people buy every day.

→

Food suppliersSteady daily orders for fresh and local products.

→

Why partner now.

Buildings compete for tenants, brands look for new places to meet buyers, and a young workforce expects food on site. Lingkar Pintar sits where all three meet.

~76%

Jakarta CBD office occupancy

With around 3 million m² vacant, landlords compete on amenities and flexible terms. A 24/7 pantry costs them nothing.

Colliers, Q2 2026

49%

Gen Z and millennials

Almost half of Indonesia's 284.7 million people, and the core of every office floor and campus.

BPS SUPAS 2025, via Katadata

+17.8%

Retail media growth

Retail media in Indonesia was projected at US$642 million in 2025, one of the fastest-growing ad segments.

GroupM, via Campaign Indonesia

Beverages in ad spend

Beverages were Indonesia's largest advertising category in H1 2025, with food in third place.

Nielsen, 2025

Food at work matters. In US workplace surveys, 67% of employees with free food at work said they were very happy in their job, against 56% overall, and 83% called fresh, healthy options a major perk. A staff pantry on the Lingkar Pintar Circle brings that to Indonesian offices without a canteen.

For offices, campuses and buildings.

You give us a corner and a power socket. We do everything else, and you see every sale and every service visit in your own portal.

A 24/7 pantry at no costDrinks, snacks and fresh food around the clock, halal labelled, with QRIS or cash.
A share of every salePaid monthly with a clear statement, straight from the sales log.
Zero staff effortWe stock, clean, repair and collect cash. Refill visits in the time windows you set.
Your own portalSales, your share, uptime, service tickets and product requests, live.
A say in the menuRequest products or let your people vote on the trial slot.
A better buildingAn amenity tenants and students notice, and a Circle that brings them together.

Menara Kuningan · Site host portalSeptember 2026

Sales this monthRp 38.6M+9% vs August

Your share (10%)Rp 3.86MPaid by 5 October

Machine uptime99.2%Target 97%

Daily sales, 2 machines

1 SepWeekends are quiet30 Sep

Top products in your building

Iced palm sugar latte412
Mineral water 600 ml388
Chicken sandwich241
Chocolate cheese bun198
Iced jasmine tea176

LP-0142 LobbyCooling fixed in 1 h 49 minResolved

LP-0151 Floor 12Refill today, 14:00–15:00Scheduled

Your requestAdd oat milk latte to Floor 12In trial slot

Example site host portal. Figures are illustrative.

~1 m²Floor space for the machine, plus room to open the door and stand in front of it.

1 socketA standard 220 V grounded outlet within reach. No special wiring.

AccessRefill and service visits during agreed hours, with a named contact at your site.

No Wi-Fi neededMachines use 4G, and cash works even where there's no signal.

About electricity. An older refrigerated vending machine uses about 7–11 kWh a day. At the B-2 business tariff of Rp 1.444,70 per kWh, that is roughly Rp 300.000–480.000 a month. Lingkar Pintar machines use an eco mode at night, and we propose to reimburse electricity at cost through a small sub-meter, so hosting never costs you money.

Pick the model that fits your site.

Every contract starts from one of these. We recommend a model after the site visit, based on footfall and opening hours.

Model	How it works	Best for	You pay	You earn
Revenue share Most common	A percentage of net sales, paid monthly.	Busy lobbies, canteens, campus buildings	Nothing	A share of every sale
Fixed monthly fee	A set amount each month, whatever the sales.	Premium buildings that prefer predictable income	Nothing	A fixed fee
Hybrid	A small minimum guarantee plus a share above a sales threshold.	New sites with uncertain footfall	Nothing	Minimum plus upside
Free placement	We place and run the machine; no payments either way.	Smaller offices and co-working spaces	Nothing	A free amenity
Staff pantry Employee benefit	You subsidise part or all of the price for your staff; they tap a staff QR or card.	Companies that want a food perk without a canteen	The subsidy, invoiced monthly	Happier staff, full usage report

Extra for campuses

Students are the most active Circle members, so campus machines get a few things of their own.

Open all nightLibraries, labs and dorms, 24/7 during exam weeks.

Student pricesDeals in quiet hours and exam-week bundles.

Campus CircleFaculty-versus-faculty votes on the next product.

EventsExtra machines for orientation week, festivals and sports days.

Our service promise

Proposed service levels for pilot sites in Jakarta, written into every contract.

≥ 97%Machine uptime every month

4 hoursTechnician response to a critical fault

Before emptyTop products refilled before they sell out

By the 5thMonthly statement and payment of your share

For brands: meet buyers at the moment they buy.

Office workers and students stand in front of our screen every day with money in hand. Choose one package or combine them, and see results per machine and per hour.

Shelf

Guaranteed facings for your products in chosen machines or site types.

Per machine, per month

Screen

Your video in the 22-inch idle loop, by time of day and by site.

Per week of screen time

Sampling

A free trial product after a scan, with an opt-in lead for your brand.

Per sample handed out

Circle campaign

Brand-funded stamps, deals or vouchers pushed to the right Circle members.

Per redemption

Launch

Put a new product in the trial slot and let the Circle vote on it.

Per launch

Week 1SampleA free trial size in 20 office machines, unlocked by a scan.

Week 2ConvertEveryone who tried it gets a Rp 3.000 voucher for the full size.

Weeks 3–4KeepThe product stays in the slot where the Circle voted it in.

AfterMeasureSales against control machines without the campaign.

Data you get, and data you don't. Brands see sales, redemptions and repeat rates per machine and per hour, aggregated and anonymous. Personal data stays with Lingkar Pintar and is only used with consent, as required by the personal data protection law (UU PDP).

For food suppliers: steady orders, less waste.

Local kitchens, bakeries and producers supply the fresh food and local favourites inside every machine. We order from demand, not guesses, and sell near-date items before they go to waste.

ForecastEach night we forecast what every machine will sell.

OrderYou receive tomorrow's order by WhatsApp or the supplier portal.

DeliverTo our hub in an agreed morning window, chilled items cold.

ScanEvery batch gets its best-before date and slot.

SellNear-date items get cheaper automatically instead of thrown away.

Get paidA weekly statement of what sold, paid on agreed terms.

What we need from you

A food permitSPP-IRT for home-industry producers (issued through OSS, valid 5 years), or a BPOM MD registration for larger producers.
Halal certificationMandatory for all food and drink from 18 October 2026, or a clear non-halal label.
A complete labelProduct name, ingredients, allergens, net weight, producer and best-before date.
Machine-friendly packagingFits our spiral sizes, stays sealed and holds its shape at 4 °C.

What you get from us

Predictable daily ordersBased on real sales per machine, shared with you in advance.
Less wasteMarkdowns and the Circle move items before their date.
Your name on the screenLocal producers are shown with their brand, not hidden.
Sales insightWhich products sell where and when, to plan your production.

From first talk to first sale.

For a site host, a typical start takes about three weeks. Brands and suppliers can start within days of signing.

Day 1First talkWe learn about your site and people.

Week 1Site visitFootfall, spot, power and signal checked.

Week 2ProposalModel, products and service levels.

Week 3InstallPlaced, stocked and tested in one day.

Month 1First reportStatement, share and portal access.

Every quarterReviewMenu, placement and results together.

Common questions.

What partners usually ask before they sign.

What does hosting a machine cost us?

Nothing in the standard models. We own and maintain the machine, and we propose to reimburse electricity at cost. Only the staff pantry model has a cost, and that is a subsidy you choose.

What happens when a machine breaks?

The machine reports the fault itself and protects its stock. A technician responds within 4 hours for critical faults, and customers are refunded automatically if a product doesn't drop.

Can we choose the products?

Yes. We start from what sells at similar sites, you can request products in your portal, and one trial slot rotates by vote. We never sell tobacco or alcohol.

Is everything halal?

Every product shows its halal status on the screen and in the app. From 18 October 2026 all food and drink must be halal certified or clearly labelled non-halal, and our product list follows that rule.

Our floor has weak mobile signal. Will it work?

Yes. Cash payment, change and refunds work without a signal, and the sales log is collected by our field team during each visit. QRIS turns on whenever a connection is available.

How long is the contract?

We propose 12 months with automatic renewal, and a review after the first 3 months. If a site doesn't work for either side, we move the machine.

Who handles the cash?

Our route team, on every visit. The cash box is counted and matched to the machine's sales log, so your staff never touch money.

What data do you collect about our people?

Sales per machine and, only for Circle members who opt in, their stamps and preferences. Hosts and brands see aggregated, anonymous figures, in line with UU PDP.

Let's start with a site visit.

Tell us about your building, your brand or your kitchen, and we'll come back with a proposal.

See the steps Back to Lingkar Pintar

A fleet that runs itself, and a circle that brings people back.

Lingkar Pintar combines low-cost smart machines with an engagement layer that turns buyers into regulars. The pilot starts with 5 to 10 machines in office towers and campuses in Jakarta.

Habit, not impulseThe Circle raises repeat visits, the biggest lever on revenue per machine.

Lower cost per machineOur own controller and software: no vendor lock-in, local repair, every data point ours.

Sells everywhereQRIS and cash, online or offline, so no site is ruled out by weak signal.

21/24

machines online now

OnlineNeeds refillErrorOffline

Indonesia already pays by QR.

Cash-free vending is no longer a barrier for customers, and the market keeps growing. The gap is an operator that runs a mixed fleet well and gives people a reason to come back.

57.6 M

QRIS users

With 40 million+ merchants by August 2025. Any e-wallet or bank app pays at our machine.

+143.6%

QRIS volume, year on year

November 2025. Bank Indonesia targets 17 billion QRIS transactions in 2026.

USD 812 M

Vending market by 2030

From about USD 506 M in 2025, roughly 10% a year. Estimates vary by source; treat as direction.

0.7%

QRIS fee per sale

Regular merchant rate. It cannot be charged to the customer, so it goes into the price model.

Where we win. JumpStart passed 5,000 machines in August 2025 and already uses AI routing and live stock, so operations alone is not an edge. Lingkar Pintar competes on the Circle, which turns buyers into regulars; on mixed goods with fresh food and shelf-life control; on machines that keep selling for cash where there is no signal; and on trust at every machine: an instant refund plus voucher when a product fails to drop, and live stock in the app before you walk over.

How Lingkar Pintar makes money.

Product sales carry the business from day one. The Circle and the screen open extra revenue that ordinary vending operators don't have.

Product sales72%The core: mixed goods at a healthy margin.
Brand placement and screen media14%Paid slots, screen time and sampling for FMCG brands.
Site services (staff pantry, rental)8%Service fees for employer-paid staff pantries and machine rental.
Insights for brands6%Aggregated, anonymous sales insights. Later.

One machine, one month

Illustrative, to be validated in the pilot

Sales

Rp 21.60M

Cost of goods (60%)

−Rp 12.96M

Site host share (10%)

−Rp 2.16M

Payment fees

−Rp 0.11M

Routes and service

−Rp 2.00M

Connectivity and energy

−Rp 0.90M

Contribution per machine

Rp 3.47M

Assumptions: 60 sales a day, Rp 12.000 average basket, 40% product margin, 10% share to the site host, 70% of sales through QRIS at 0.7%. Payback is the machine cost divided by the monthly contribution; the pilot target is under 18 months.

Repeat rateShare of sales from known Circle members. The Circle's main job.

Sales per machine per dayRanked across the fleet; the weakest machines move.

Cost per visitVisits only when needed, with exactly what's missing.

Why this system: we own the whole stack.

Most operators buy machines with closed controllers and rent telemetry. We build our own microcontroller board and run our own software, so the machine, the data and the Circle all belong to one platform.

Lower cost per machineStandard, affordable parts instead of a vendor board, and existing cabinets can be retrofitted.

Repaired in hours, locallyParts are available in Indonesia; a technician swaps a board on site.

Protects itselfAlert thresholds are built into the controller: it disables chilled slots or stops a jammed spiral on its own.

Works with no signalCash, change and refunds run on the machine; the sales log syncs later or is collected by the field app.

Every data point is oursEach vend, door opening and temperature reading feeds forecasting, pricing and the Circle.

One platform, many revenue linesThe same stack runs sales, the Circle, brand campaigns and, later, other operators' machines.

The engagement engine behind the Circle.

Every purchase teaches the system something. It uses that to give the right person the right reason to come back, within a budget.

1
BuyQRIS, cash or the app. Every sale is an event with machine, product and time.
2
RecogniseA phone number, app QR or payment links the sale to a Circle member, with consent.
3
RewardA stamp, a deal at their usual machine, or a friend invite, capped by budget.
4
ReturnThe next visit is measured against a control group, so every reward proves its value.

One loop keeps every machine selling.

Sales on the machine feed the console. The console sends routes, prices and repair tickets out. The field team keeps the machine selling. Then it starts again.

1
SellKiosk. The customer picks, pays with QRIS or cash, and the product drops. Cash works even with no signal.
2
SenseEvery vend, door opening, temperature reading and tap becomes one event on one stream, even when the machine is offline.
3
DecideWeb console. Alerts arrive from the machines and sort themselves by urgency; routes, prices and assortment are planned from real sales.
4
ActField app and service mode. The route team refills exactly what is missing; the technician arrives knowing the fault.

Own the stackPi agent plus our own microcontroller. No vendor lock-in on telemetry.

Offline firstWith no signal a machine still sells for cash, logs every event and refunds, then syncs.

One event streamOperations, finance, marketing and AI read the same data.

Shared identityOne customer ID, one product ID, one machine ID everywhere.

Deals work everywhereThe same deal or voucher works on the kiosk, in the app and through a QR.

Sells with or without a signal.

Some sites have weak or no mobile signal. The machine is designed to run on its own there: cash always works, QRIS joins in whenever a connection is available.

Online4G or site Wi-Fi

QRISCash

Every vend, door opening and temperature reading streams to the console live.
Prices, deals and planograms arrive from the console within minutes.
Alerts reach Staff Fleet and the technician straight away.
Failed QRIS vends are refunded to the e-wallet that paid.

No signalworks fully on its own

QRIS hiddenCash

The microcontroller runs the bill and coin acceptors; the Pi keeps every sale, cash count and temperature reading for at least 30 days.
Refunds and change come from the coin tubes, or as a voucher when coins run low.
Alert thresholds live in the microcontroller, so the machine protects itself, for example by disabling chilled slots, even with no signal.
Everything syncs automatically when a signal returns; at a site with no signal at all, the field app collects the sales and alert log during every route visit.
The console marks the machine as offline by design, so Staff Fleet can tell it apart from a fault.

Operations, screen by screen.

How the fleet actually runs, for investors only. Four flows cover the whole loop; all data on the screens is illustrative.

Buy in under 30 seconds

The consumer flow at the machine. Every screen has one main action in yellow and a way back. Scroll sideways through the steps; step 4 has two versions, QRIS and cash.

1Idle screen2Menu3Product detail4Pay with QRIS or cash5Dispensing6Done

Tower A Lobby, open 24 hours

Thirsty? Hungry? It's right here.

Touch to start

See the menu and pay from your phone. Scan this code.

1Idle screen

Plays when nobody touches the screen for 30 seconds. Rotates offers, brand content and paid ads.

Wakes on the proximity sensor before a touch
Promo slides follow the time of day
QR opens the machine menu on the phone, no install

AllCoffeeCold drinksSnacksFood

Best seller1

🥤

Iced palm sugar latte

Rp 18.000

💧

Mineral water 600 ml

Rp 5.000

2 left1

🍞

Chocolate cheese bun

Rp 9.900

−40%

🥪

Grilled chicken sandwich

Rp 13.200 ~~22.000~~

🍵

Iced jasmine tea

Rp 7.500

🍠

Spicy cassava chips

Sold out, refill this afternoon

Rp 22.0002 items, save Rp 5.900

Pay

2Menu

Ranked per session: deals and best sellers here now, then the rest. Bundles apply by themselves in the cart.

An "only 2 left" badge when a slot runs low
Expiry markdown shows as a −% badge
Sold-out items stay visible with the refill time

🥤

Iced palm sugar latte

Rp 18.000

HalalBest sellerBest before 26 Sep

180kcal

18 gsugar

95 mgcaffeine

Contains milk. 250 ml bottle, serve cold.

🍞

Add a chocolate cheese bunMakes it a breakfast deal, save Rp 5.900

Add

Pay Rp 18.000

3Product detail

Optional step: opens on a long tap or the info icon. Most customers go straight from menu to pay.

Halal, nutrition and allergens from the product master
Shelf life date from the batch in this slot
One upsell only, the one the bundle engine picks

QRISCash

Scan to pay

Use any e-wallet or mobile banking app

2:14

Rp 22.000

Iced palm sugar latte, chocolate cheese bun

GoPayOVODANAShopeePayBCAMandiri

Cancel order

4Pay with QRIS

Dynamic QRIS with the exact amount and order ID. The ring shrinks over 3 minutes, then the order cancels cleanly.

One dynamic code per order; any e-wallet or bank app works
Needs a connection: with no signal the QRIS tab hides and cash opens first
The tabs switch between QRIS and cash at any time

QRISCash

Insert money

Notes Rp 2.000 to Rp 100.000, coins Rp 500 and Rp 1.000

Inserted

Rp 20.000

Rp 2.000 to go

Rp 22.000

Iced palm sugar latte, chocolate cheese bun

Rp 20.000 banknoteaccepted

Changecoins available

Cancel and take your money back

4Pay with cash

Works with no signal at all. The microcontroller reads the bill and coin acceptors, and the machine gives change from its coin tubes.

Shows how much is in and how much is still needed
Cancel returns the exact notes and coins inserted
If a product fails to drop, the money comes back as coins, or as a voucher when coins run low

🥤

1 of 2

Dispensing your product

Iced palm sugar latte from slot A1

✓Payment received

1Iced palm sugar latte

Chocolate cheese bun

Take it from the drawer below

5Dispensing

The vend controller drives the spiral, the IR curtain confirms each drop, then the next item starts.

No cancel button here: money is already taken
Pickup arrow points to the real drawer, and the drawer light turns on
No drop after one retry sends the customer to screen 7

Thank you!

Receipt sent to your GoPay

Rp 22.000 paid with QRISIced palm sugar latte, chocolate cheese bun

Take your product from the drawer below

Back to the start screen in 20 seconds

Back to menu

6Done

Confirms the payment and where the receipt went, then hands the screen back to the next customer.

The receipt goes to the e-wallet or bank app that paid
A reminder to take the product from the drawer
Returns to the idle screen after 20 seconds

When a machine fails

Cooling fails on machine LP-0142 in a Kuningan office lobby. The customer is protected first, the system reacts by itself, and the technician arrives knowing the cause.

1Refund at the kiosk2Machine protects itself3Alert and ticket4Technician fixes5Back on sale

08:12A chocolate cheese bun jams in slot D2 and does not drop after two tries. The kiosk refunds Rp 9.900 to GoPay, gives a Rp 5.000 voucher and disables the slot.
08:26Chilled zone above 8 °C for 20 minutes. The threshold built into the microcontroller trips: the machine disables 12 chilled slots, blocks 2 sandwich batches and sends the alert.
08:27Ticket #T-2291 opens. The area technician gets it on WhatsApp with the likely part: a compressor capacitor.
09:40The technician taps a staff card. Service mode shows only the faults, the tests and the checks needed before leaving.
10:15Every test passes. Slots go back on sale, the ticket closes, and the console shows the machine green again.

Chocolate cheese bun did not drop

We tried twice. Your money is being refunded.

Iced palm sugar latteDispensed

Chocolate cheese bunRp 9.900 refunded

To GoPaywithin 1 minute

A Rp 5.000 voucher for youScan to save. Valid 7 days at every machine.

Report

Choose another product

7Product did not drop

States exactly what failed, what was refunded, to where and how fast. The voucher turns a bad moment into a reason to return.

The slot is disabled until a technician checks it
A ticket opens in the console automatically
A report button lets the customer add a photo

Ticket #T-2291, criticalCooling failedOpened 08:27. Bring a compressor capacitor.

To fix 1 of 2 fixed

Chilled zone 9.4 °CLimit 8 °C. 12 chilled slots off until the test passes.

Test cooling

Slot D2 jammedSpiral replaced. Slot active again.

Vend test passed

Required before closing the ticket

Remove the 2 blocked sandwich batches

Photo of the replaced part

Tools

Calibrate sensor

Restart machine

Needs a part

Close ticket

Sells again once the ticket is closed and the door locked

8Service mode

Opens with a staff NFC card and shows only what's needed to fix this machine: the open ticket, each fault with the test that proves it's fixed, and what must be done before leaving. Stock, sales and full machine status stay in Fleet Management.

Faults come from the open ticket in the console
A slot goes back on sale only after it passes its test
Close ticket unlocks when every fault and check is done
Needs a part keeps the ticket open and logs the part
Every action is logged with the staff name

Alerts

Search machine or ticket

Open 4Critical 2CoolingPaymentDone

LP-0142 Cooling failed9.4 °C, 12 slots off

25 minSLA 4 h

LP-0098 Spiral B3 jammed2 automatic refunds

1 hSLA 4 h

LP-0121 OfflineWeak signal since 06:10

2 h

LP-0107 Stock 18%Already on the Kuningan route

3 h

LP-0133 QRIS failing 12%Switched to cash only

yesterday

LP-0142 Cooling failed

CriticalTechnician assignedTicket #T-2291

Alarm from machine: cooling failedAbove 8 °C for 20 minutes

08:26

Automatic actions12 chilled slots off, 2 batches blocked

08:26

Technician accepted via WhatsAppETA 09:40, bringing a compressor capacitor

08:31

Escalate to head of operationsIf not resolved by 12:26

12:26

Mark resolvedReassignOpen machine detail

Alerts

One inbox for every machine problem, sorted by severity and time. Alert thresholds are built into the microcontroller, so the console only receives the alert, the evidence and what the machine already did by itself. The inbox shows who is on it and when it escalates.

Fleet / South Jakarta / Kuningan

LP-0142 Tower A Lobby

Error: cooling Create ticketPush changes

OverviewSlots and planogramTemperatureTransactionsService historyContractSettings

Slots and stock36 slots, last filled 07:40 by the route team

Stock OK Below 30% Empty or jammed Auto-disabled

Chilled zone temperature, 24 hlimit 8 °C

Device healthheartbeat 12 s ago

4G signalTelkomsel, −82 dBm

Pi CPU temperature58 °C

Compressor current0.4 A, should be 1.8 A

SoftwareAgent 2.4.1, VMC 1.7.0

Remote controllogged

Test vend

Restart screen

Reboot Pi

Unlock 15 min

Light schedule

Stop sales

Today's eventsfrom the machine event stream

08:26Above 8 °C for 20 minutes.Cooling alarm from the machine.

08:2612 chilled slots disabled automatically.2 sandwich batches blocked.

08:27Ticket #T-2291 created,WhatsApp to the area technician.

07:40Refill done,Route team, 64 units, photo verified.

07:12Door openedwith a route staff card, 28 minutes.

Machine detail

Everything about one machine on one screen. The slot grid mirrors the physical machine, so what the console shows is what the driver sees when the door opens. Chilled rows are hatched because the machine disabled them itself; D2 is outlined red for a jam, the same chocolate cheese bun that failed on the kiosk. The temperature chart and compressor current point at the cause before anyone drives there.

Keep every machine full

The biggest cost in vending is the visit. The route team only visits machines that need it, brings exactly what they need, and removes what is about to expire.

1Live stock per slot2Forecast overnight3Visit or skip4Pick list per crate5Route6Fill confirmed with photo7Cash and log collected

Fleet

Wednesday, 23 SeptemberSearch machine, location, SKUPush changes

Revenue todayRp 12.4M+8% vs last Wednesday

Machines online21 / 243 need checking

Critical stock slots7 slotOn the afternoon route

Uptime 30 days97,2%Target 97%

Fleet map, South JakartaUpdated 08:51

Kuningan Setiabudi Mampang

Needs action3 open

LP-0142 Temp 9.4 °CChilled slots off, area technician assigned

25 min

LP-0098 Spiral B3 jammed2 automatic refunds to customers

1 h

LP-0121 OfflineWeak 4G signal since 06:10

2 h

LP-0107 Stock 18%Added to the Kuningan route

3 h

MachineSort: revenue today

Machine	Location	Status	Stock	Expiring < 48 h	Today
LP-0142	Tower A Lobby	Error	62%	2 units	Rp 1.842.000
LP-0107	Setiabudi Campus	Needs refill	18%	0 units	Rp 1.315.500
LP-0133	Mampang Campus	Online	81%	4 units	Rp 1.108.000
LP-0121	Kuningan Tower	Offline	55%	1 unit	Rp 642.000

Web console: fleet overview The control tower for Staff Fleet: health as rings, a map with status pins, actions sorted by urgency, and every machine's stock at a glance.

10:144G ▮▮▮

5/12

Kuningan routeVan B 1234 KJT, done around 15:40

LP-0142 Tower A LobbyEnter via dock B, check in with security

Arrive 10:26

A1Mineral water 600 ml+8

A3Iced palm sugar latte+6

B2Chocolate cheese bun+5

C4Chicken sandwich, expired−2

Open door

Start refill

LP-0098 Canteen floor 3, jam ticket

LP-0107 Setiabudi Campus, stock 18%

Field app: today's route

Pick list per slot straight from the crate, expired units to remove, and open tickets merged into the same route so nobody drives out twice.

Live stock per slotEvery vend lowers the count; the camera photo after each fill checks it.
Forecast overnightPer slot, using weekday, time of day, payday, holidays, Ramadan and weather.
Visit or skipEach machine is scored must visit, should visit or skip. Skipping saves a driver's hour.
Pick list per crateOne crate per machine, packed first-expired-first-out and labelled with a QR.
RouteShortest route in Jakarta traffic, within each building's loading-dock hours.
Fill confirmed with photoCounts reconcile with the warehouse and the vend log; stock updates at once.
Cash and log collectedThe cash box is emptied and coin tubes topped up. At no-signal sites the field app also collects the machine's sales log, and the cash count is matched to it.

Change prices safely, then learn

Any change pushed to machines shows its difference first and rolls out in waves with an automatic stop. Performance then shows which machines earn their place.

1Choose change2Review difference3Pick machines4Roll out in waves5Measure

Push changes

New cold drink prices

Save draftStart wave 1

✓Change type✓Change details3Target machines4Schedule and send

Price change4 products, applies to all slots

Product	Old	New	Difference	New margin
Iced palm sugar latte	Rp 18.000	Rp 19.000	+5,6%	41%
Iced jasmine tea	Rp 7.500	Rp 7.500	same	38%
Mineral water 600 ml	Rp 5.000	Rp 4.500	−10%	29%
Chocolate milk 250 ml	Rp 9.900	Rp 9.900	same	33%

Target machines24 machines selected

All South JakartaOfficeCampusHospitalGym+ Pick machines

LP-0142 and LP-0121 get the change once they are online and healthy again.

Staged rolloutautomatic

Wave 1: pilot machinesLP-0133, LP-0107, LP-0098. Watch for 24 h.

Wave 2: half the fleetStarts if wave 1 passes checks.

Wave 3: rest of the fleetThursday 06:00, before the rush.

Stops automatically if sales of the changed products drop more than 15% against similar machines, or payment errors rise. Old prices come back at once.

Price rules: never below cost + 20%, and at most 2 price changes per machine per day.

Push changes

One wizard for anything pushed to machines: prices, planograms, screen content, software. It always shows the difference before sending, and rolls out in waves with an automatic stop, so a mistake reaches 3 machines instead of the whole fleet.

Fleet performance

Last 30 daysExport

Revenue per machine per dayRp 1.180.000+6% vs previous 30 days

Gross margin36,4%+1.2 pts

Sold-out hours41 hRp 2.1M in lost sales

Uptime97,2%target 97%

Machine rankingsort: gross profit per day

Machine	Site type	Revenue per day	Margin	Uptime	Suggestion

Busy hours, all machinestransactions per hour

By site typerevenue per machine per day

Fleet performance

Answers the question the business asks most: which machines earn their place. Ranked by gross profit per day, not revenue, with a concrete suggestion per machine: keep, add capacity, change the mix, or move. The heatmap shows when the fleet sells, which drives dayparting and route timing.

Kiosk edge cases

Variations of the kiosk screens above, each with agreed copy and behavior before the build.

State	What the customer sees	What the machine does
No signal	The QRIS tab is hidden and cash opens first; vouchers still work.	Sells for cash, validates vouchers with signed codes, stores every event and syncs when the network returns.
Low on coins	A notice asks for the exact amount before the customer inserts money.	Accepts exact payment only and adds a coin top-up to the next route.
Note rejected	A message to try another note, or pay the rest in coins.	Returns the note and keeps the order open.
Cooling failure	Chilled products are greyed out as temporarily unavailable.	Disables chilled slots, blocks affected batches and opens a ticket.
QR expired	A message that the QR code expired, with a prompt to pick again for a new code.	Cancels the order with the payment provider and returns to the menu with the cart kept.
Payment late	"Checking payment" with a spinner ring, for up to 60 seconds.	Polls the provider; if the payment arrives after cancelling, it vends or refunds automatically.
Machine empty	The idle screen shows the nearest machine with stock and the walking time.	Stops taking orders and raises a must-visit for the route team.
Accessibility mode	Large text, all buttons in the lower half, audio feedback on.	Switched on by a fixed button at wheelchair height.
Language	All text switches between English and Bahasa Indonesia; prices stay in rupiah.	Remembers the choice for the session.

Build narrow, prove it, then grow.

Each phase must pay for the next. The pilot runs in office towers and campuses.

Phase 0

Prototype, 1 machine

Microcontroller, Pi agent, kiosk screens, QRIS and cash acceptors, drop sensor, automatic refunds, offline log.

Exit: 500 vends without a stuck payment or lost product.

Phase 1

Pilot, 5–10 machines

Fleet console, alerts inbox, field app routes and repairs, cash collection, simple forecast.

Exit: positive machine P&L on at least half the machines.

Phase 2

The Circle

Stamps, vouchers, refer a friend, menu voting, machine suggestions, consumer app and PWA.

Exit: repeat rate clearly above the pilot baseline.

Phase 3

Scale and media

Brand slots and screen media, games and photobooth, assortment and route optimisation.

Exit: new revenue lines and lower cost per visit.

Built for Indonesian rules from day one.

Halal certification for all food and drink becomes mandatory on 18 October 2026, before the pilot starts. Legal counsel confirms each point before launch.

Area	What applies	What the product does
Halal	From 18 October 2026 every food and drink sold must be halal certified, including small producers and imports, or clearly labelled non-halal.	Product master stores the certificate number and expiry per SKU. Kiosk and app show Halal or non-halal. Products with neither cannot enter a planogram.
Personal data	UU PDP 27/2022, fully in force since 17 October 2024.	Consent per purpose (marketing, location, Circle profile), privacy notice on kiosk and app, deletion on request. No biometric data collected.
Payments	QRIS through a licensed payment provider when online (0.7% fee for regular merchants, not passed to the customer); rupiah cash at all times.	Dynamic QRIS per order; the price on screen is the price charged; the cash box is counted at every collection and matched to the sales log. No stored-value wallet, so no e-money licence is needed.
Food safety	Temperature logging for chilled goods; BPOM registration per product.	The cooling threshold in the machine blocks affected batches automatically; temperature log kept per zone.
Prize promotions	Rules on prize draws and consumer protection (UU 8/1999), relevant when games launch.	Every game gives a guaranteed prize, so no draw rules apply; confirm with counsel.
Platform and devices	PSE registration with Komdigi; SDPPI certification for any board with a radio; OSS business licence.	Register before public launch; use a certified 4G modem.

The design system, explained.

One visual language for all four interfaces: the kiosk, the consumer app, the field app and the web console. Everything in it grows from one idea: every machine is a point on the ring.

Four principles

Every screen decision is checked against these four rules.

The ring means somethingCircles show progress or status: stock left, stamps, time to pay, stops done. Never decoration.

Readable at arm's lengthThe kiosk is read standing, in ten seconds. Big type, one decision per screen.

Two languagesEvery text exists in English and Bahasa Indonesia; one tap switches.

Calm until it mattersOperations screens stay indigo and grey. Red appears only when someone must act.

Color, and what each one means

Colors are named after Indonesian materials so the team can talk about them easily. Each has one job; mixing jobs is what makes interfaces confusing.

Nila · indigo#232C7A

Brand and structureHeaders, console buttons, the kiosk frame. 11.4 : 1 on white.Not for customer calls to action

Kunyit · turmeric#F5B421

The one customer action"Pay", "Start", deals. Only one per screen. Always with dark text.Not for warnings in operations

Daun · leaf#0F7F52

Good stateOnline, paid, halal, test passed. 5.0 : 1 on white.Not for buttons

Cabai · chili#D93A2B

Act nowErrors, expired items, critical alerts.Not for prices or discounts

Tinta · ink#161A33

Text and dark surfacesBody text, service mode, the field app header.Not pure black

Batu · stone#6B7085

Quiet and offlineSecondary text, disabled, offline machines.Not for anything the user must read first

Type: one family, clear steps

Plus Jakarta Sans, an open-source family made for Jakarta's city identity. Weights 400 to 800, with tabular figures so prices line up.

Display · 800 · 56 pxRp 22.000

Kiosk title · 800 · 40 pxScan to pay

Kiosk body · 600 · 28 pxTake your product from the drawer below

App body · 500 · 16 px3 more coffees, the 10th is free.

Console table · 600 · 14 pxLP-0142 · Tower A Lobby · Rp 1.842.000

Caption · 700 · 12 pxUpdated 08:51

Space and shape

A 4 px grid, doubled on the kiosk. The rounder an element, the more it is about a person or an action; the squarer, the more it is about data.

Pill
buttons, chips

22 px
customer cards

14 px
console cards

6 px
table cells

The ring component

The signature element, taken from the logo. One component does four jobs across the product, always read the same way.

Stock left in a machine

Stamps on a card

Time left to pay

Route stops done

Core components

The same building blocks appear on every interface, adjusted only in size.

Buttons

Pay Rp 22.000Push changesBackStop sales

Kunyit for the customer's one action, Nila for staff actions, outline for the way back, red outline only for destructive staff actions.

Machine status, everywhere the same

OnlineNeeds refillErrorOffline

Always color plus a word, never color alone.

Badges

HalalBest seller−40%2 leftBest before 26 Sep

Product tile

Best seller

Iced palm sugar latteRp 18.000

−40%

Chicken sandwichRp 13.200

Four interfaces, one system

The same tokens and components, sized for where and how each interface is used.

Interface	Who	Canvas	Body text	Touch target	Character
Kiosk	Consumer, Technician	1080 × 1920 portrait	28 px	88 px	Big, bright, one action per screen
Consumer app	Consumer	360–430 px	16 px	48 px	Friendly, stamp ring first
Field app	Technician, Staff Fleet	360–430 px	17 px	56 px	One-handed, readable in sunlight
Web console	Staff Fleet	1280 px and wider	14 px	Dense tables	Calm, indigo and grey

Voice

Say what happened and what happens next, with exact numbers.

Do"The product did not drop. Rp 18.000 is back in your GoPay within a minute."

Don't"Sorry, transaction failed."

Do"Cooling above 8 °C for 20 minutes. 12 chilled slots are off until the test passes."

Don't"Warning: temperature anomaly detected."